1. Introduction & Purpose of This Privacy Policy
Topx one takes seriously our responsibility to protect the privacy of every member and visitor to our platform. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you use the topx one website and services at topxone.win.
We understand that your trust is our most valuable asset. That is why we never take shortcuts when it comes to privacy — every decision involving your personal data is made with care, keeping your interests and rights as a user at the forefront.
This policy applies to all users of the topx one platform, including visitors, registered members, and anyone who interacts with any of our services. By continuing to use our platform, you agree to the terms of this Privacy Policy.
This Privacy Policy should be read alongside Terms and Conditions and Responsible Gaming Policy for a complete overview of how we manage your account and data.
2. Information We Collect
Topx one collects your personal information through several different channels when you use our platform. The following are the categories of information we may collect:
| Data Categories | Example Information | Collection Methods |
|---|---|---|
| Personal Identity | Full name, date of birth, MyKad number | Registration / KYC |
| Contact Information | Phone number, email address, residential address | Registration form |
| Financial Data | Bank account number, transaction history | Deposit / Withdrawal |
| Technical Data | IP address, device type, web browser | Automatic / System logs |
| Usage Data | Game history, betting preferences, active session times | Platform records |
| Communication Data | Support chat records, emails, complaints | Service Interactions |
We only collect information that is strictly necessary for the stated purposes. We do not collect sensitive information such as medical records, political views or religious beliefs unless required by law.
It is your responsibility to ensure that all information provided to us is accurate and up to date. Incorrect information may affect your withdrawal process and account verification.
3. How We Use Your Information
The personal data we collect is used responsibly for legitimate purposes. The following are the primary purposes for which your data is used at topx one:
- Account management: Creating, verifying and managing your member account securely
- Transaction processing: Processing deposits and withdrawals promptly and accurately
- Identity verification (KYC): Meeting anti-money laundering and age verification legal requirements
- Customer support: Providing relevant assistance and resolving your enquiries or complaints
- Platform security: Detecting and preventing fraud, suspicious activity and unauthorised access
- Service improvements: Analysing usage patterns to enhance the user experience
- Marketing communications: Sending promotional information and exclusive offers (only with your consent)
- Legal compliance: Complying with regulatory obligations and the requirements of relevant authorities
We do not use your data for any purpose not stated in this policy without first obtaining your explicit consent. All data usage is based on legitimate service requirements and reasonable public interest.
You may opt out of marketing communications at any time by contacting our support team or using the unsubscribe option in any promotional email you receive.
4. Information Sharing & Disclosure
Topx one respects your privacy and does not sell your personal information to any external party. However, there are certain situations where we may need to share your information with trusted third parties:
- Licensed payment providers: To process your deposits and withdrawals securely
- Game providers: Minimum data required to grant you access to third-party games
- Identity verification services: Licensed KYC bodies to verify your identity in accordance with the law
- Legal authority: When required by court order, regulatory body, or official investigation
- Independent auditor: For security audit and compliance purposes required by our operating licence
All third parties that receive your data are bound by strict data protection agreements and are required to meet the same or higher security standards as topx one. We do not permit any third party to use your data for their own marketing purposes.
If topx one is involved in any merger, acquisition, or sale of assets, user data may be transferred as part of the business assets. You will be notified in advance via email or an in-platform notice.
5. Data Security & Protection Measures
We continuously invest in the latest security infrastructure to ensure your personal data is always protected. Key security measures we implement include:
- 256-bit SSL encryption for all data transmissions between your browser and our servers
- Data encryption at rest using AES-256 encryption for all sensitive records
- Two-factor authentication (2FA) as an additional security layer for account access
- 24/7 Security Monitoring by a dedicated cybersecurity team
- Periodic penetration testing by a certified independent security firm
- Role-based access control ensuring staff can only access data relevant to their role
- Automatic data backup to a separate secure server location daily
While we take all reasonable precautions, no security system is one hundred percent guaranteed. In the event of any data security breach affecting your information, we will notify you within 72 hours of detection, in line with international data protection best practices.
The topx one platform undergoes independent security audits every six months. Summary audit reports are available to members who request them through our official support channels.
6. Cookies, Tracking & Similar Technologies
Topx one uses cookies and similar tracking technologies to enhance your user experience and ensure the platform functions properly. The following are the types of cookies we use:
- Essential cookies: Required for core platform functions such as login, account sessions, and security — cannot be disabled
- Performance cookies: Collecting anonymous information about how you use the platform to help us improve our services
- Functionality cookies: Saving your preferences such as language, theme and personal settings for your convenience
- Analytics cookies: Helping us understand website traffic and usage patterns in an aggregated and anonymous manner
You can control or delete cookies through your web browser settings at any time. However, disabling essential cookies may affect platform functionality. For more information on managing cookies in your browser, please refer to your browser's documentation.
We do not use cookies to track your activity on other websites. Our tracking is limited solely to your interactions within the topx one platform.
7. Your Rights as a Data Subject
Under Malaysia's Personal Data Protection Act 2010 and related legislation, you have important rights regarding the personal data held by topx one:
Right of Access
Request a copy of all your personal data we hold at any time.
Right to Rectification
Correct inaccurate or incomplete data via your account or through support.
Right to Erasure
Request the deletion of your data, subject to applicable legal obligations.
Right to Object
Object to the processing of your data for direct marketing purposes at any time.
Right to Portability
Receive your data in a structured format for transfer to another platform.
Right to Restrict Processing
Request that we restrict the processing of your data under certain circumstances defined by law.
To exercise any of the above rights, please contact our data protection team via Live Chat or official email. We will process your request within 30 calendar days.
8. Data Retention Period
Topx one retains your personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by law. Our general data retention guidelines are as follows:
- Active account data: For as long as your account is active and for 5 years after account closure
- Financial transaction records: Minimum 7 years in accordance with Malaysia's tax and AML legal requirements
- KYC documents: 5 years after the business relationship ends or as directed by the relevant authorities
- Support communication logs: 3 years for reference and dispute resolution purposes
- Technical log data: 12 months for security and fraud detection purposes
- Marketing data: Until you withdraw consent or request deletion
After the retention period expires, your data will be securely deleted or anonymised so it can no longer be linked to you. The deletion process uses methods that meet industry standards to ensure data cannot be recovered.
9. Child Protection
Topx one is a betting platform that restricted to individuals aged 18 and above only. We do not knowingly collect any personal information from children or minors.
We employ multiple age verification mechanisms, including KYC checks, to ensure no underage users can access our platform. Should we discover that a minor's personal data has been inadvertently collected, we will take immediate action to delete that information.
If you are a parent or guardian who believes your child has registered or attempted to access our platform, please contact us immediately via Live Chat or our support email for prompt action.
10. Privacy Policy Amendments
Topx one reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological developments. Whenever significant changes are made, we will:
- Updating the "Last Updated" date at the top of this document
- Sending notifications to your registered email address for significant changes
- Displaying a clear notice within the platform for at least 30 days following any changes
Continued use of the topx one platform after any amendments take effect will be considered acceptance of the updated policy. We encourage you to review this page periodically to stay informed about how we handle your information.
11. Contact Our Data Protection Officer
If you have any questions, concerns, or wish to exercise your privacy rights, please contact our Data Protection Officer (DPO) through the following channels:
- Live Chat: Available 24/7 via the chat icon on the platform — the fastest way to get an immediate response
- Email: [email protected] — for written inquiries and official data requests
- Response time: Privacy inquiries are answered within 5 business days; data access requests are resolved within 30 days
- FAQ: Visit page FAQ for answers to commonly asked privacy questions
We are committed to addressing every privacy-related enquiry with seriousness, transparency and professionalism. Your trust in topx one is the foundation of everything we do, and we will never let you down.
The topx one data protection team is available to assist you 24 hours a day, 7 days a week. We believe that easy access to privacy support is the right of every one of our members.