Topx one Terms and Conditions — Complete Platform User Guide

Welcome to topx one, the trusted online betting platform with over 500,000 active members across Malaysia. This Terms and Conditions document constitutes a legally binding agreement between you as the user and topx one as the platform operator.

By accessing our website at topxone.win, registering as a member, making a deposit, participating in any game or promotion, you are deemed to have read, understood, and fully agreed to all terms and conditions contained in this document. If you do not agree with any part of these terms, please stop using the platform immediately.

These Terms and Conditions should be read together with Privacy Policy and Responsible Gaming Policy ours, all of which together form the complete agreement between you and topx one.

To register and use the topx one platform, you must meet all of the following eligibility requirements without exception:

• Aged at least 18 years of age on the date of registration
• Is an individual who acting in a personal capacity, not as a representative of the company or any third party
• Not residing in a region or jurisdiction where online wagering activities are prohibited
• Have never had an account banned or suspended by topx one previously
• Have full legal capacity to enter into this binding agreement
• Only holding one account only at topx one — multiple accounts are strictly prohibited

During registration, you are required to provide accurate, complete, and current information including your full name, date of birth, phone number, and a valid email address. False information may result in account closure and forfeiture of balance.

Every topx one member is fully responsible for their own account. The following account management guidelines must be observed:

• You are responsible for maintaining confidentiality of your username and password you at all times
• Do not share your login details with anyone, including family members or friends
• Notify our support team immediately if you suspect unauthorised access to your account
• Ensure your personal information is always up to date and accurate
• You are responsible for all activities that occur under your account

Topx one uses 256-bit SSL encryption and two-factor authentication to protect your account. However, the security of your password remains your sole responsibility. Our platform will never request your password via email, SMS, live chat, or any other channel.

For account verification and Anti-Money Laundering (AML) compliance purposes, we may request supporting documents such as a copy of your MyKad, bank statement, or recent utility bill. Your cooperation in this process helps ensure your wins are processed smoothly and without delay.

Topx one supports a variety of popular payment methods in Malaysia, including FPX bank transfers, digital wallets such as Touch 'n Go, GrabPay, and many other options. All transactions are processed through licensed and secure payment channels.

• Minimum deposit: RM 20 for most payment methods
• Minimum withdrawal: RM 50 for bank transfers
• Deposit processing time: Instant to 5 minutes depending on the payment method
• Withdrawal processing time: Within 5–30 minutes after approval
• First withdrawal requires completed KYC verification
• Wins generated using bonuses are subject to the specified wagering requirements
• Topx one reserves the right to request proof of source of funds for large withdrawal amounts

Funds in your account belong entirely to you and are held in a separate account from the company's operating funds. This ensures your money is fully protected at all times. Should you experience any issues with a withdrawal, please contact our support team via Live Chat, available 24 hours a day.

Topx one offers a wide range of exciting bonuses and promotions for both new and existing members. All offers are subject to wagering requirements and specific rules stated within each promotion.

• Each bonus has wagering requirements (rollover) that must be met before a withdrawal is approved
• The welcome bonus can only be claimed one time only by every new member
• Using multiple accounts to claim bonuses is fraudulent and will result in cancellation of all bonuses and account closure
• Topx one reserves the right to modify, suspend, or cancel any promotion without prior notice
• Cashback is calculated based on net losses and credited according to the set schedule
• Free Spins awarded as a bonus are subject to the specified minimum wagering value
• The VIP programme offers exclusive benefits based on cumulative wagering volume

We encourage all members to read the specific terms of each promotion before joining. If you have any questions about a promotion's conditions, our support team is ready to help via Live Chat 24/7.

All games offered at topx one use Random Number Generator (RNG) that has been audited and certified by independent body iTech Labs. This ensures every game outcome is fair, random, and tamper-proof.

• Bet only using the balance in your account — no credit or loans are provided
• Wins are automatically credited to your account after each round or bet is completed
• In the event of a technical disruption during gameplay, affected rounds will be settled based on server logs
• Minimum and maximum betting limits vary by game type and are displayed within the game interface
• Sports betting is based on current odds and is subject to change before a match begins
• Topx one reserves the right to void any bet in the event of a technical error or incorrectly set odds

For live casino games, players are required to follow game room rules, including proper communication etiquette with the dealer. Any disruptive or discourteous behaviour may result in suspension of access to the game in question.

Use of the topx one platform is subject to a strict prohibition on the following activities. Violation of any of these prohibitions will result in immediate action including account closure and forfeiture of funds:

• Use automated software, bots, or scripts to participate in games or exploit the system
• Any form of identity fraud or providing false information during registration
• Making multiple accounts with the intent of claiming duplicate bonuses or circumventing restrictions
• Money laundering or using the platform for illegal activities
• Colluding with other players to manipulate the betting system (collusion)
• Exploiting bugs or technical vulnerabilities on the platform — must be reported to us
• Selling, transferring, or leasing an account to another party
• Placing opposing bets to profit from promotions

All content on the topx one platform, including but not limited to logos, designs, graphics, text, software code, brand names, and promotional materials, is the exclusive property of topx one or its relevant licensors.

• You not permitted copying, distributing, modifying, or commercially exploiting any platform content
• Brand name topx one and all related logos are registered trademarks
• Games provided by third-party suppliers such as Pragmatic Play and PG Soft are subject to their respective supplier copyrights
• Any unauthorised use may result in legal action

Links to our website are permitted provided they are not misleading, do not damage the reputation of topx one, and do not create a false impression of any association with our platform.

Topx one provides its platform on an "as is" and "as available" basis. While we strive to ensure smooth and uninterrupted platform operation, we cannot guarantee that the service will always be free from technical disruptions.

• Topx one not liable for any losses arising from internet disruptions, third-party system failures, or force majeure
• Players are responsible for their own betting decisions — the platform does not guarantee wins
• We are not liable for any indirect, consequential, or special losses arising from the use of the platform
• Topx one's maximum liability under any circumstances is limited to the amount of your most recent deposit

Online gaming carries real financial risk. We encourage all members to play responsibly and set personal limits. More information is available on the Responsible Gaming ours.

You are free to close your account at any time by contacting our support team. Before closure, all outstanding wagering requirements must be fulfilled and any eligible balance will be returned to you.

Topx one reserves the right to suspend or close an account without prior notice under the following circumstances:

• Violation of any terms and conditions set out in this document
• Detection of fraudulent activity, money laundering, or system manipulation
• Failure to provide the requested KYC documents within the specified timeframe
• Requests from legal authorities or regulatory bodies
• Effect of court rulings or legal orders

If an account is closed due to a terms violation, topx one reserves the right to hold the account balance pending investigation. In cases where no violation is proven, the balance will be returned within 14 business days.

Topx one reserves the right to amend, update, or replace any part of these Terms and Conditions at any time without prior notice. Amendments take effect immediately upon being posted on our website.

• Notifications of important changes will be sent via email or displayed within your account
• Continued use of the platform after any amendment constitutes acceptance of the updated terms
• The "Updated" date at the top of this document indicates the version of the terms currently in effect
• You are encouraged to check this page regularly for the latest updates

In the event of any conflict between the Bahasa Melayu version and any other translation, the Bahasa Melayu version shall prevail and be final in all matters.

If you have any questions, concerns, or complaints regarding these Terms and Conditions, our team is ready to assist you through various support channels:

• Live Chat: Available 24 hours a day, 7 days a week via the chat icon at the bottom corner of the page
• Email: [email protected] — response within 24 working hours
• Telegram & WhatsApp: Contact us through the official topx one account for a prompt response
• FAQ: Visit page FAQ our for answers to common questions

We are committed to resolving every inquiry quickly, transparently, and professionally. Your satisfaction and trust are topx one's top priority. With us, you are more than just a member — you are part of a community we truly care for.